On Opening Night, Friday, April 13, many Seattle Mariners fans were frustrated by long lines at concession stands throughout Safeco Field. The poor service was created by a failure of the software system that operates the cash registers and processes credit cards, resulting in a poor ballpark experience.
As both an apology and to ask for a second chance, the Mariners are offering free tickets to any game in April or May and a credit for concession stands to all fans who attended Opening Night.
“We always want our fans to have a positive experience with the Seattle Mariners and Safeco Field. What happened Friday night was unacceptable and I offer my sincere apology to all of the fans who suffered through the long lines and inconvenience. The guest experience on Opening Night was nowhere close to meeting our standards and we want to make it up to our fans,” said Chuck Armstrong, Mariners President and COO.
There are 18 home games in April and May fans can choose from. Here is how the make-good offer will work:
- The tickets will be for any Mariners home game in April or May beginning Wednesday, April 18.
- The locations will be in the same seating level as the guests’ Opening Night tickets.
- Those seated in Suites, Diamond Club, All-Star Club and Hit It Here Café will get the choice of Main or Club Level tickets.
- Each make-good ticket will come pre-loaded with a $5 TicketPlu$ credit that can be redeemed at Safeco Field concession stands.
- The Mariners have email addresses for most people who purchased tickets for Friday’s game. They will receive information by email on how to receive their free tickets.
- Fans who were at the game can claim their free tickets by showing their ticket stub or proof of purchase at any Mariners Team Store or the Safeco Field Box Office.
- Anyone who does not have a ticket stub or proof of purchase can call 206-346-4001, the Mariners Customer Service Hotline, between 8:30am-5:30pm for assistance.
- More information about the Opening Night ticket make-good offer is available at www.mariners.com/OpeningNight.
The technology provider of the system that operates point of sale transactions at Safeco Field began experiencing isolated problems soon after the gates opened to the public on Friday afternoon. As the evening continued, about half of the 400 point of sale locations were experiencing problems and many were unable to process credit cards. The system was rebooted, but wasn’t up and running until the 8th inning and by that time fans were understandably frustrated and angry with the long lines at concession stands and cash machines.
Staff from the software provider have been doing a thorough review of the system since Friday. “We promise our fans that we will get to the bottom of what caused the failure so that it doesn’t happen again. We hope our fans will give us a second chance to provide a great experience at Safeco Field,” said Armstrong.
The Mariners took 2 of 3 from the A’s in the first homestand of the 2012 season. Here is the weekend in photos!
The software system that operates cash registers and processes credit cards for concession stands at Safeco Field had a glitch Friday night. Mariners information services staff are still sorting out what happened, but a problem with the system, which started early in the game and was limited to a few stands, had spread throughout the system by the end of the 3rd inning. During the 5th inning it was decided that the best way to handle it was to shut down the system and reboot. Soon after, everything was up and running, but it took some time for the long lines at concession stands and cash machines to clear out. Everything is expected to be fine for Saturday’s game. The Mariners apologize for the inconvenience to fans during the glitch.
Former Mariners center fielder Mike Cameron, in Seattle to throw out the ceremonial first pitch at the Mariners Home Opener tonight at Safeco Field, has officially retiring from baseball “as a Mariner”.
Cameron, 39, had signed a 2012 contract with the Washington Nationals, but six days prior to the club’s reporting date, he notified them that he was retiring from baseball.
Today, Mike said, “I was excited to be invited to throw out the first pitch by the Mariners. On my way here on Wednesday, I decided that I wanted to retire as a Mariner. My memories and my time here were a joy both on the field and with my family. I am pleased that I was able to work with the Mariners organization to make this happen.”
Cameron spent four of his 17 Major League seasons with the Mariners, averaging .256 with 22 home runs and 86 runs batted in from 2000-2003. In the process, he quickly became a fan favorite while earning two Gold Glove Awards (2001, 2003) for his defense in center field. Mike had the unenviable task of following Ken Griffey Jr. in center field for the Mariners.
Mariners President Chuck Armstrong said, “When Mike told us that he would like to retire as a Mariner, we were excited and proud and wanted to make it happen for Mike. He was an integral contributor to the Mariners success from 2000-2003, and is a wonderful representative of the Mariners and the game of baseball. We wish him and his family the best as he moves beyond his playing days.”
Game Information: Oakland A’s (3-4) vs. Seattle Mariners (4-4) | 7:10 pm | Safeco Field
Pitching Match-Up: RHP Felix Hernandez (1-0, 4.40) vs. RHP Bartolo Colon (1-1, 5.84)
Radio: 710 ESPN Seattle and the Mariners Radio Network…also available at Mariners.com (for subscribers to MLB.tv)
TV: The game will be televised in HD on ROOT Sports…also available via MLB.tv.
Live Stats: MLB Gameday will provide a live pitch-by-pitch box score
Head Groundskeeper Bob Christofferson is pretty talented with the spray paint nozzle. He pitched in today to help paint the Opening Night logo onto the field for tomorrow night.
Along with the painting duties, Bob’s got his crew mowing and raking and sweeping to get ready for Game #1 of the 2012 season.
The infield, which was replaced last October, is rooted and healthy.
The grow-lights that Bob and his crew have been using for the last month have helped. Bob’s achieved his goal of having the field in mid-season form for Opening Night.
Updated: 3 p.m. Seattle Time.
It was a low-key workout day for the Mariners on the last day before the start of the regular season.
The team bus left the hotel at noon and arrived at the Tokyo Dome around 12:30 for a 1:30 pm workout and soon the Mariners sent out a news release announcing the provisional roster for Opening Day in Japan.
The biggest news item of that release was Munenori Kawasaki being on the roster and the media obviously wanted to hear his thoughts about the honor.
Some writers had assumed that he made the team yesterday after seeing an emotional Kawasaki in the clubhouse but it was made “official” this afternoon.
Robby Thompson, who filled in for Eric Wedge in the pre-workout news conference, said “he has done a lot of good things for us, he’s full of energy and has passion for the game. He’s a great teammate, all of us love the guy and he’s brought a lot of life to this club.”
Another guy who got good news was right-hander Erasmo Ramirez. After seeing him walk out of the Manager’s office last night with a big smile on his face, it was clear that he had received some good news.
Some members of the Mariners including Eric Wedge, Alex Liddi, Hector Noesi and Hisashi Iwakuma missed the workout and instead went to Ishinomaki Stadium where they held a baseball clinic. Check back later for a slide show from this appearance.
MARINERS ANNOUNCE PROVISIONAL 28-MAN OPENING DAY ROSTER
Final Roster not due to MLB until Wednesday, March 28.
TOKYO, Japan – Seattle Mariners Executive Vice President & General Manager Jack Zduriencik announced today the Mariners planned 28-man roster for the season opener in Japan.
FINAL ROSTERS ARE NOT DUE TO MAJOR LEAGUE BASEBALL UNTIL 1 PM ON WEDNESDAY, MARCH 28. The Mariners Opening Day roster will NOT be official until that time.
To move from 30 players (the travel roster to Japan) to 28 eligible players, the Mariners made the following roster moves:
- OF Carlos Peguero, RHP Chance Ruffin were optioned to AAA Tacoma.
- C Guillermo Quiroz was re-assigned to minor league camp.
To set the Opening Day roster, the Mariners made the following roster moves:
- INF Munenori Kawasaki, RHP Kevin Millwood (still in Arizona) and RHP Erasmo Ramirez selected from Tacoma.
The Major League 40-man roster is now at 40 players.
To move from 28 players (the Opening Day Roster) to 25 eligible players, the Mariners made the following moves:
- RHP Kevin Millwood, RHP Hisashi Iwakuma and RHP Hector Noesi designated as ineligible for the Japan Opening Series vs. the A’s.
Here is a look at the 28-man Opening Day roster (players in italics are not eligible for the first two games):
ITAL – Not eligible for first two games.
Mike Cameron, the popular former Mariners outfielder, has agreed to throw out the ceremonial first pitch on Opening Night, Friday, April 13.
Cameron played for the Mariners for four seasons (2000-2003), endearing himself to fans with his hustle and blazing smile, and his trademark un-tucked shirttail immediately after the final out of each game.
Cameron came over to the Mariners in the trade that sent Ken Griffey Jr. to the Cincinnati Reds. And how does one follow a legend? Cameron wrote the book.
Early in the 2000 season, fans were still trying to figure out who the new guy in center field was and how he could ever replace Griffey.
In the fourth game of the season, Friday, April 7, vs. the New York Yankees, Derek Jeter drove a pitch deep to center. Cameron started sprinting to the wall, made the leap, and came down with a perfect ice cream cone catch. At that moment, Seattle’s love affair with Cammie officially began, the crowd went crazy, and the pain of Griffey’s departure started to ease.
Cameron was a key member of the 2001 team that won an American League record 116 games. He started in the outfield at the All-Star Game at Safeco Field that season, and won his first of two American League Gold Gloves (the other in 2003). He and Mark McLemore were front and center in an iconic moment from that amazing season when they led teammates around the infield, carrying the American flag, after the team clinched the American League West Division title on September 19. Last year, the scene was immortalized as a bobblehead to celebrate the 10th anniversary of the 2001 season.
Cameron set a single game record for home runs with four longballs on May 2, 2002, against the Chicago White Sox. He hit the first off pitcher Jon Rauch and the next three off Jim Parque. In his final at-bat in the 9th inning, Cameron almost had #5 when he sent the right fielder to the wall to make the catch. The Mariners won that night 15-4, and Rauch and Parque were both optioned to the minors after the game.
Cameron’s 17-year Major League career ended on February 19, 2012. He played for seven teams other than the Mariners: the Chicago White Sox, Cincinnati Reds, New York Mets, San Diego Padres, Milwaukee Brewers, Boston Red Sox and Florida Marlins. He’d been invited to Spring Training by the Washington Nationals at the time of his retirement.